Custom AI Agent — Enterprise & High-Complexity Automation, Built to Spec

01 / WHAT CUSTOM DOES

Built for the complex work. Not in the inventory.

When the job needs more than a template — several systems, strict rules, high volume, real consequences — we design the agent from the ground up.

01

Multi-system workflows

One agent orchestrates every step across your ERP, CRM, accounting, scheduling and email — keeping state, retrying failures, reporting back.

02

Enterprise processes

Roles, approvals, audit trails and compliance requirements designed in from the start, not bolted on.

03

High-volume document work

Reads, extracts, validates and files thousands of invoices, forms, claims or contracts — with exceptions routed to a person.

04

Decision logic with your rules

Pricing matrices, eligibility checks, exception handling — encoded explicitly and tested against real cases.

05

Custom integrations

Tools without a ready connector get one: we build the API, scripting or document layer the agent needs.

06

For your business — or your clients

Agencies, consultancies and enterprises commission agents for the businesses they serve, each in its own isolated workspace.

02 / THE PROBLEM

Complex work doesn't fit a template. Custom is engineered for it.

Our standard agents are fast because they're pre-built. When the process spans several systems, strict rules and real consequences, it needs its own design, its own tests and its own timeline — that's a Custom Agent.

TODAY

WITH CUSTOM

The process runs across five systems and three departments — no single tool covers all of it.

→

One agent orchestrates every step across those systems, with state, retries and an audit trail.

Rules, exceptions and compliance checks live in people's heads.

→

Encoded as explicit logic — tested against real historical cases before anything goes live.

High volume, high stakes: a mistake costs money or a client.

→

A longer build with staged testing, a pilot on a slice of the work, and approval gates where you decide.

Off-the-shelf automation broke the first time the process changed.

→

Built to be maintained: documented, monitored, and extended as the process evolves.

03 / HOW IT WORKS

Custom goes live. A longer, deeper build.

More discovery, more engineering and more testing than a standard agent — because the work is more complex. You know the scope, price and timeline before we build.

STEP 01

Discovery & process mapping

Working sessions with the people who run the process: every step, system, rule and exception — and what “done” means.

STEP 02

Architecture & fixed scope

We design the agent, the integrations and the approval points, then quote a fixed project and a timeline — typically 4 to 12 weeks.

STEP 03

Build & integrate

Engineered in stages: integrations first, then the logic, then the interface your team uses — each stage reviewed with you.

STEP 04

Test & pilot

Run against real historical cases, then live on a limited slice of the work with your team checking every result.

STEP 05

Launch, monitor, extend

Full rollout with monitoring and a support plan. When it's proven, the next process goes on the same platform.

04 / YOU STAY IN CONTROL

Autonomous. Not unsupervised.

Custom asks before anything it can't undo and pushes back when something looks wrong. It proposes — you decide. Every sensitive action waits for your approval.

Approval gates at every point you choose — irreversible actions always wait for a person.
Every run is logged with what it did and why: an audit trail you can hand to a client or an auditor.
Runs in an isolated workspace with least-privilege access to only the systems you connect.

YOU

You

Release this week's vendor payments.

Custom AGENT

38 payments match approved invoices ($214,300). 3 exceed their PO by more than 5% and one vendor's bank details changed yesterday — release the 38 and hold those 4 for review?

Release 38, hold 4Review all

38 released · 4 held with reasons attached · audit log updated.

05 / CLIENT REVIEWS

Don't just take our word for it.

Real reviews from business owners we've worked with — copied word for word from Google and our client page. 4.9 average across 258+ business owners.

★★★★★

“Michael and his team did it again! I want to especially thank Edilab for their patience and attention to detail on this. After many many discussions and revisions, we finally decided on a final design. All I had to do was drop the car off and they took care of absolutely everything.”

Kevin OchoaUnited Brokers · Real estate

GOOGLE REVIEW

★★★★★

“Can't express how thrilled I am with the logo that was created for my esthetician brand. From the very beginning, I had a vision of what I wanted my brand to represent—clean beauty, elegance, professionalism, and a sense of calm—and this logo captures all of that and more.”

Manuela CorreaEsthetician brand · Logo & identity

GOOGLE REVIEW

★★★★★

“Michael a very responsible young man. Creative, very professional. He created my website for me. Recommended 100 x 100.”

Vianey GodoyGodoy Cleaning Corp · Website

GOOGLE REVIEW

★★★★★

“I worked with Michael and he was very professional and reasonable. He not only worked hard but also he went above and beyond.”

Baris BerkReal estate investor

GOOGLE REVIEW

06 / QUESTIONS

You’re probably wondering. Here are the answers.

When the work isn't in our inventory: processes that span several systems, enterprise requirements such as roles, approvals, audit trails and compliance, high volumes, or tasks with real financial or legal consequences. If a standard agent fits, we'll tell you — it's faster and cheaper.

Longer than a standard agent, deliberately: typically 4 to 12 weeks depending on the number of systems, the complexity of the rules and the testing required. Discovery and scoping come first, so you know the timeline and the price before we build.

Because it's engineered, not configured. Custom integrations, encoded business rules and exception handling all have to be built, then tested against real cases and piloted on live work before the agent is trusted with the full workload.

Yes. Agencies, consultancies and enterprises commission Custom Agents for the businesses they serve. Each agent runs in its own isolated workspace with access only to that client's systems, and can be delivered under your brand.

A fixed project price set after discovery and scoping, plus a monthly plan for running, monitoring and improving the agent. You get the number — and the timeline — before the build starts.

One isolated workspace per business, least-privilege access to the systems you connect, approval gates on sensitive actions and a complete audit log. Your data is never used to train anything outside your workspace.

A free scoping call with Edilab: we map the process, tell you honestly whether a standard agent already fits, and give you a fixed quote and timeline for a Custom Agent — typically 4 to 12 weeks.

HIRE CUSTOM → ALL AI AGENTS

07 / THE REST OF THE TEAM