Edilab Studio (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or use our services.

By visiting our website or using our services, you consent to the terms described in this Privacy Policy.

1. Company Information

Business Name: Edilab Studio

Website: https://www.edilabstudio.com/

Email: official@edilabstudio.net

Phone: +1 (978) 396-2443

Location: Massachusetts, USA

2. Information We Collect

We may collect the following types of information when you interact with our website, contact us, or use our services:

2.1 Personal Information

Name
Email address
Phone number
Business name
Project details you voluntarily share
Social media or website links you provide

2.2 Website Usage Information

Collected automatically through analytics tools:

IP address
Device type
Browser type
Pages visited
Time spent on our website
Referring URLs

2.3 Payment Information

Payment details processed through third-party payment gateways.

Edilab Studio does not store or have access to full credit card information.

2.4 AI Tool Interactions

If you use our AI automation services, we may process:

Transcripts from phone calls (via AI agents)
Chat interactions
Customer intent information
Voice or message inputs

We do not use AI interactions to train public AI models.

3. How We Use Your Information

We use your information to:

Provide our services (AI automations, branding, website development)
Respond to inquiries and customer support requests
Send appointment confirmations and reminders
Deliver project updates
Improve user experience and website functionality
Maintain internal records and project workflows
Ensure compliance with legal and regulatory obligations

We do not sell personal information to third parties.

4. SMS & Communication Policy (Twilio A2P 10DLC Compliant)

By contacting Edilab Studio via phone, SMS, or website forms, you consent to receive service-related communications such as:

Appointment confirmations
Scheduling updates
Project reminders
Support messages
Follow-ups

Opt-Out. You can opt out at any time by replying STOP to stop receiving messages, or HELP for help. Standard message and data rates may apply. We do not send unsolicited promotional texts.

SMS Data Protection. Mobile information, including phone numbers and SMS opt-in consent, will strictly never be shared with, sold to, or rented to third parties, affiliates, or partners for marketing or promotional purposes.

5. How We Share Information

We may share your data only with trusted third-party service providers that help us operate our services and transmit messages. Examples include:

Twilio (SMS & phone automation)
n8n (business automations)
Wix (web hosting & CMS)
Google Workspace (email, calendar integrations)
OpenAI & ElevenLabs (AI assistant processing)
Payment processors (Stripe, PayPal, etc.)

These partners process data only as needed to provide services on our behalf and are bound by strict confidentiality agreements.

Crucially, all the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, affiliates, or partners for marketing or promotional purposes under any circumstances. We do not sell, rent, or trade personal data with external marketers.

6. Data Storage & Security

We take appropriate measures to protect your data, including:

Secure servers
Encrypted communication (SSL/HTTPS)
Restricted access to sensitive data
Compliance with industry security requirements

No system is 100% secure, but we use best practices to safeguard your information.

7. Cookies & Tracking Technologies

Edilab Studio uses cookies and analytics tools to enhance website performance.

Cookies may track:

Website traffic
User behavior
Session information

You may disable cookies in your browser settings.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request corrections
Request deletion of your data
Request a copy of your data
Opt out of SMS or email communication
Limit data processing

To request any of these actions, email us at official@edilabstudio.net.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

Please review each third-party site’s privacy policy before providing personal information.

10. Children’s Privacy

Our services are not intended for children under 13 years old.

We do not knowingly collect information from children.

If we learn that a child’s data was collected, we will delete it promptly.

11. International Users

Our business operates in the United States.

If you access our website from outside the U.S., you consent to data processing in the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

The updated version will be posted with a new “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

Email: official@edilabstudio.net

Phone: +1 (978) 396-2443

Website: https://www.edilabstudio.com/

14. The Edilab app

This section covers the Edilab app (web, installed and store apps), which Edilab Studio LLC runs for the companies we work with and their teams.

Edilab Studio LLC (“Edilab”, “we”) runs the Edilab app for the companies we work with and their teams. This page explains what we collect in the app, why, and the choices you have.

14.1 Who can use the app

Accounts are by invitation only: Edilab creates a workspace for each client company and invites its people. You sign in with a one-time code sent to your email.

14.2 What we collect

Account details: your name, email address and the company and role you were invited to.
Work in your company’s workspace: projects, files, comments, approvals, social media posts and schedules, and messages exchanged with Edilab.
AI agent activity (only for companies with AI Agents): conversations, calls, messages and bookings your agents handle for your business, so you can review them.
Website traffic (only for companies with Website Management and our tracking installed): page views and contact clicks on your company’s website, counted without cookies and without identifying visitors.
Device information for notifications: if you turn on notifications, a token from your browser or phone so we can deliver them.
Basic security records: sign-in times and actions taken in the workspace, kept to protect accounts and resolve problems.

14.3 How we use it

To provide the services your company has with us, show you your work and results, send the notifications you ask for, keep accounts secure, and support you. We do not sell your information and do not use it for advertising.

14.4 Who we share it with

Service providers that run parts of the app for us under contract — hosting and database, email delivery, notification delivery, and the communication, AI and social media tools that carry out the services your company chose. They process the information only to provide those services.

14.5 Your choices

Turn notifications on or off in Settings → Notifications, per device and per type.
Delete your login at any time in Settings → Delete my login. Your name and email are removed and you can no longer sign in; work you did for your company stays with your company.
Ask us to access, correct or delete your information by writing to official@edilabstudio.net.

14.6 Keeping it safe

Data is encrypted in transit, each company’s data is kept separate from other companies’, and Edilab staff accounts use two-step verification.

14.7 Children

The app is for businesses and is not intended for children under 16.

14.8 Changes and contact

We will update this page when our practices change. Questions: official@edilabstudio.net · Edilab Studio LLC, Boston, MA.