Welcome to Edilab Studio (“Company,” “we,” “our,” or “us”).
These Terms & Conditions govern your use of our website, our services, and any communication or interaction you have with us.
By accessing our website or using our services, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.
1. Company Information
Business Name: Edilab Studio
Location: Massachusetts, USA
Email: official@edilabstudio.net
Phone: +1 (978) 396-2443
Website: https://www.edilabstudio.com/
2. Services Provided
Edilab Studio offers the following professional services:
2.1 AI Automations for Business
- AI assistants, phone agents, SMS agents, and workflow automation
- AI-driven task automation for customer support, sales, and operations
- System integrations with tools such as Twilio, n8n, Google Workspace, and Wix
2.2 Branding and Graphic Design Services
- Logo design, brand identity, and brand manuals
- Business cards, marketing materials, signage, and vehicle wraps
- Visual branding assets for digital and print media
2.3 Website Design & Development
- Landing pages, business websites, e-commerce stores
- SEO, UI/UX design, and conversion optimization
- Content creation and website automations
All services are custom and may require onboarding, approval, or signed agreements.
3. Client Responsibilities
Clients agree to:
- Provide accurate and complete project information
- Approve designs and revisions promptly
- Ensure that any submitted content (images, logos, text, etc.) is legally owned or licensed
Edilab Studio is not responsible for delays caused by missing information or approvals.
4. Payment Terms
- Payments are due per invoice or contract
- Deposits (if required) are non-refundable
- Work does not begin until payment is received
- Completed work, delivered assets, or time spent are non-refundable
Failure to pay may result in service suspension or project cancellation.
5. Intellectual Property
Unless otherwise agreed in writing:
- Clients own full rights to the final approved deliverables once paid in full
- All drafts, initial concepts, and working files remain the property of Edilab Studio
- Edilab Studio may display completed work in its portfolio unless the client requests otherwise
6. Website & AI System Use
Users agree not to:
- Attempt unauthorized access to systems
- Misuse or reverse-engineer our AI tools or websites
- Upload harmful or illegal content
Violation may result in termination of access.
7. SMS & Communication Policy (A2P 10DLC Compliant)
By explicitly opting in via the checkbox on our website contact form, you consent to receive service-related SMS messages from Edilab Studio, including:
- Appointment confirmations
- Scheduling updates
- Project information
- Client support
- Follow-ups
We do not send unsolicited promotional messages.
Pricing & Frequency: Message frequency varies based on your interactions with us. Message and data rates may apply depending on your mobile carrier plan.
To Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP. After replying STOP, you will receive one final automated message confirming your removal, and no further messages will be sent to your number.
For Help: If you need assistance, reply HELP to any of our text messages, or contact us directly at official@edilabstudio.net or +1 (978) 396-2443.
Please note: Mobile carriers (such as AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages.
8. Data Collection & Privacy
We collect personal information such as:
- Name
- Phone number
- Business details
- Project information
This data is used only for delivering our services, communication, billing, and account management.
We do not sell personal information to third parties.
Refer to our Privacy Policy for full details.
9. Third-Party Tools & Integrations
Edilab Studio uses third-party platforms including but not limited to:
Twilio, n8n, Wix, Google Workspace, OpenAI, ElevenLabs, and others.
These services have separate terms and policies.
We are not responsible for downtime, errors, delays, or issues originating from third-party systems.
10. Limitation of Liability
Edilab Studio is not liable for:
- Loss of revenue caused by client decisions, delays, or misuse
- Issues resulting from third-party platforms
- Errors caused by client modifications
- Website downtime due to hosting or external factors
Our maximum liability is limited to the amount paid for the service in question.
11. No Guaranteed Outcomes
We do not guarantee:
- Specific increases in sales or revenue
- Exact search engine ranking positions
- Exact performance results from branding or websites
- Guarantees related to AI assistant behavior or automation outcomes
Results vary based on implementation and external factors.
12. Governing Law
These Terms & Conditions are governed by the laws of the Commonwealth of Massachusetts.
Any disputes will be resolved through Massachusetts courts.
13. Updates to These Terms
We may update this document at any time.
Changes will be posted with a new “Last Updated” date.
14. Contact Information
For questions regarding these terms, please contact us:
Email: official@edilabstudio.net
Phone: +1 (978) 396-2443
Website: https://www.edilabstudio.com/